TRUECHOICE Motorsport racing technology and equipment for grassroots to professional racers

Thank you for visiting our website!

At TRUECHOICE Motorsports, we are continually striving to improve our website so that it becomes more useful. To accomplish this we would like to gather information about you. We understand the concern about the security of your information and we want to assure you that all information will be kept confidential. Your information will only be used by TRUECHOICE Motorsports to inform you about product updates, special items that may of interest to you, and any sales or promotions that we may be having.

We will not share phone numbers, e-mail addresses or mailing addresses with other companies.

Your shopping experience with TRUECHOICE Motorsports will be safe and secure because we are a GoDaddy SSL Secure Site. All of your credit card information is sent to us encrypted and protected against any disclosure to third parties. In addition, we regularly have entire store system scans performed by SecurityMetrics on our in-house and web servers and all store processes to assure us and you the customer we are hacker safe and meet all current PCI (Process Credit Industry) compliances.

If you feel that your information is being used by TRUECHOICE Motorsports in a manner that is contrary to this policy, please contact us immediately.

COMPANY POLICIES

PRICING
TRUECHOICE Motorsports is committed to bringing you quality products at competitive prices. Due to currency fluctuations, prices are subject to change without notice. TRUECHOICE Motorsports reserves the right to cancel any and all specials without prior notice. Advertised prices are applicable to in-stock items only. We will attempt to match any legitimate, advertised, non-sale retail price offered by any of our competitors on in-stock items. Competitor pricing is subject to verification.

PAYMENT
VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER cards are all accepted. All orders must be paid in United States funds. Money Orders and checks will be accepted, but checks will be held until they clear our bank.

SHIPPING AND HANDLING
TRUECHOICE Motorsports ships via FedEx. We can also ship UPS if that is your preference or if you already have an UPS account that you want the shipping billed to. Unless specified otherwise by your online shipping selection, ground service will be used.

Any USA domestic order with an invalid shipping method selection (IE: selecting International hoping to avoid charges) will be delivered by default via FedEx Ground and invoiced with the appropriate fees.

Normal delivery time is 2-5 days. Other FedEx services, such as Next Day express, Second Day express, etc are available. You may specify how you want your order to be shipped by choosing the method from the online selections or by indicating in the “Special Instructions” section a different method.

All orders incur non-refundable shipping and handling charges. COD orders will not be accepted. You are responsible for all shipping charges incurred on core returns.
All orders shipped to an Ohio address will be charged 7.25% state sales tax.

Most orders for in-stock items ship the same business day they are ordered. If there are out-of-stock delays of more than 3 days, we will inform you of the delay.

INTERNATIONAL SHIPPING
Our online system cannot accurately compute shipping charges for certain postal codes (this includes any region outside of the Continental USA). When you are finalizing your purchase, the on-screen invoice may reflect a shipping charge different from the actual charges. It may even display as no charge depending on your shipping selection.

ALL international shipments (including Canada, Puerto Rico and the states of Alaska and Hawaii) must select the "International Shipping" method.

We will advise you of shipping and handling charges on all international shipments. All international shipments will be delivered via either United States Postal Service Priority Mail, DHL or FedEx International if the costs are fair to our customers.

We will do our best to provide you a reasonable shipping method based on package weight, costs, shipping service to your area and the value of items compared to the costs. However, if we determine the shipping charges seem unreasonable, we will email you a quote for the international shipment costs for your approval before shipping. Please make sure to provide your phone number and/or email address so we may contact you.

In some instances, we may not be able to ship a product to your country and we will notify you by email in this event.

If you have a preference of an international carrier, please make a note in the "Special Instructions" box when completing your order.

The customer is responsible for any and all duties, tariffs or any other fee associated with importing an item into your country. If you choose to not pay these fees, we may charge your credit card the appropriate amount without further notice.

TRUCK SHIPMENTS
All items too large or heavy for FedEx Ground or Express will be shipped via ground truck. We use a broker service to help us choose the best method and cost for your package and shipping time frame. All truck freight charges will be shipped freight collect or will be paid in full prior to shipment. TRUECHOICE Motorsports will advise you of all truck freight charges by either email or phone prior to shipment.

DAMAGES
TRUECHOICE Motorsports packages every order with care to ensure that it arrives undamaged. It is your responsibility to inspect all packages upon delivery and to make the delivering carrier aware of any damage to the packages. If there is damage to any of the packages, please contact the carrier not TRUECHOICE Motorsports. The carrier will advise you of the proper procedures to make a claim for damages. If the carrier's procedure is not followed, the carrier may not honor the claim.

We are not responsible for our carrier’s shipping errors or items lost in transit. We take every precaution to make sure that your items are delivered in a prompt, safe manner. PLEASE NOTE: In the event of damage or non-delivery, we must file a claim with and receive approval from our carrier before offering any re-imbursement of any type. All shipping damage claims must be made within 3 business days from the actual delivery time.

RETURNS & REFUNDS

All returns must have prior approval from TRUECHOICE Motorsports. Contact TRUECHOICE Motorsports to receive a Return Authorization (RA) number. No returns will be accepted without the RA number.
All returns may be subject to a restocking fee.
No returns will be allowed by TRUECHOICE Motorsports after 14 days of receipt of parts.
There will be no refunds on shipping and handling charges or sales tax.
All returned parts must not have been installed, altered, disassembled or abused and be in saleable condition.
There will be no returns of electrical parts for any reason.
There will be no returns accepted on books or special ordered parts.

WARRANTY

All products sold by TRUECHOICE Motorsports will be free from defects in materials and workmanship. Only the original manufacturer warranties, if any, are applicable. We will warrant applicable items for the first 30 days from the customer's receipt and applicable manufacturer's warranties will be implemented beyond this time. Warranty claims will be honored only on parts purchased from TRUECHOICE Motorsports. Warranty claims or returns will not be honored for parts that have been installed improperly or altered from original. Warranty claims must have proper documentation including original invoices showing purchase dates and part numbers. No warranty claim will be honored for any labor, sublet or freight charges. All competition and/or high performance parts are sold without any warranty expressed or implied. These parts are sold for off-road use only. The buyer assumes all risk. All sales of these parts are final.